E-commerce consulting

Your e-commerce
has something
to say.

Let your e‑commerce strategy speak louder.

Clear priorities. Practical action.
Expert support shaped around your business.

Request a quote Explore our services

Tailored support for your business, quoted individually.

01 / OUR SERVICES

The right perspective.
At the right time.

Structure your project, understand what is holding your store back, move forward with ongoing support or address a specific need: four ways to build your e-commerce business.

01Structure your project

KOE Start

Bespoke quote

One-off project scoping

Give your e-commerce project a clear direction.

A focused engagement to clarify your goals, organise your ideas and define your next steps, ahead of a launch or to bring more structure to your business.

Who is it for?Entrepreneurs and businesses looking for a clear framework to organise their e-commerce project.

  • Clear goals, requirements and constraints.
  • Agreed priorities, resources and responsibilities.
  • A concise roadmap.
THE OBJECTIVE

Know where you are heading, where to start and how to organise the next stages of your project.

What is included
  • A preparatory questionnaire.
  • A working session dedicated to your project.
  • Clarification of goals, requirements and constraints.
  • Definition of priorities, resources and responsibilities.
  • A concise roadmap setting out your next steps.

Project scoping is based on the information you share. Website and performance analysis, audits and implementation are covered by other services.

Scope my project
02Identify friction points

KOE Audit

Bespoke quote

One-off strategic review

Identify what is holding your e-commerce business back and where to improve.

A review of your store, customer journey and available data to understand friction points and identify the improvements to prioritise.

Who is it for?Businesses with an online store looking for a clear view of how it works and performs.

  • Review of the customer journey and key pages.
  • Analysis of available metrics.
  • Recommendations and a prioritised action plan.
THE OBJECTIVE

Gain a clear assessment to decide which improvements to tackle first.

What is included
  • An initial discussion to understand your business and goals.
  • A review of key pages and the purchase journey.
  • Performance analysis based on accessible data.
  • Identification of the main friction points.
  • A summary report with prioritised recommendations.
  • A review session to explain findings and next steps.

The scope of the review is defined in the quote. Implementation of the recommendations can be covered by a separate engagement.

Review my store
04Address a specific need

KOE Now

Bespoke quote

Scheduled one-off engagement

Move a specific e-commerce initiative forward.

A focused advisory or delivery engagement for an identified need: preparing an email campaign, improving page content or organising a launch.

Who is it for?Businesses with a clear topic to address that need focused support.

  • A specific need and a defined scope.
  • Advice or delivery tailored to the brief.
  • A deliverable agreed from the outset.
THE OBJECTIVE

Address a one-off need with a practical outcome, without recurring support.

What is included
  • A discussion to clarify the need and expected outcome.
  • Definition of the scope and deliverable.
  • Advisory support or delivery, depending on the engagement.
  • For example: preparing an email campaign, improving page content or supporting a launch.
  • A review session or handover of the agreed deliverable.

The scope, deliverable and schedule are agreed before work begins, based on your needs and availability.

Discuss my specific need

Each engagement is tailored to your goals and resources. The quote sets out the scope, deliverables, schedule and communication arrangements before work begins.

02 / YOUR STARTING POINT

It starts
with you.

You don’t need all the answers.
A few simple questions will help you find the right support.

3 questions.
A clearer direction.

Free · No sign-up · Answers stay in your browser

QUESTION 01 / 0333 %
What do you need today?

Choose the option that best describes your situation.

03 / THE KOE APPROACH

Better questions.
Meaningful progress.

An approach tailored to your needs: project scoping, store reviews, ongoing support or a focused engagement.

01

Listen before advising.

Understand your business, your customers, your ambitions and the resources you can draw on.

Context
02

Make priorities clear.

Depending on the engagement, structure the information you share, review your store or clarify a specific need.

Direction
03

Take action, then refine.

Define next steps, hand over agreed deliverables or support implementation and progress reviews, as set out in the quote.

Momentum

A VOICE FOR YOUR STRATEGY

Your business deserves
to be heard.

KOE means “voice” in Japanese. That idea shapes our approach: understand what makes your business distinctive and give it a coherent e-commerce direction.

I’m Julie. With KOE, I help you connect strategy, the customer journey and delivery, so you can make clearer decisions and move your e-commerce forward with practical action suited to your business.

Prepare my quote request

04 / THE NEXT STEP

A quote tailored
to your project.

Tell us what you need and which service interests you to prepare your bespoke quote request.

Introduce your project and send your request directly to KOE to start a conversation.

Describe your project in at least 150 characters.

By clicking “Send my request”, you send your information to KOE via Formspree so we can reply and prepare your quote. Fields marked * are required. You will not be subscribed to a newsletter. You can also download your request without sending it. Downloading does not automatically send anything to KOE. Read our privacy policy.

CLEAR ANSWERS

You might
be wondering…

Is this suitable for a small team?

Yes. We define the scope around your resources, in-house skills and priorities. The aim is to create an action plan your business can realistically deliver.

Do I need an existing online store?

KOE Audit requires an existing store. KOE Start can suit a planned launch or an existing business that needs more structure: scoping is based on the information you share, without website or performance analysis.

What is the difference between KOE Start and KOE Audit?

KOE Start structures your project using the information you share: goals, priorities, resources and next steps, without reviewing your website or analysing performance. KOE Audit examines an existing store, its customer journey and available metrics to identify friction points and opportunities for improvement.

What is the difference between KOE Pilot and KOE Now?

KOE Pilot provides ongoing advice, performance reviews and, where agreed in the quote, operational support with content, emails and store improvements. KOE Now is a scheduled one-off advisory or delivery engagement for a specific, identified need. For Pilot, the actions covered, level of involvement, deliverables and progress reviews are agreed together in the quote.

How are communication and progress reviews organised?

Conversations are scheduled by appointment. Meeting times, the frequency of progress reviews and response times are agreed at the start of the engagement, according to the selected scope.

How do I get a bespoke quote?

All services are priced individually. Describe your needs in the form to prepare a request you can share with KOE. An initial conversation then helps clarify your goals, your e-commerce environment, the scope and the working arrangements before we provide a bespoke quote.

What if I don’t know which service to choose?

Choose “I am not sure yet” in the guide or contact form. An initial conversation helps clarify your needs and identify the right service, with no service imposed and no mandatory audit.

Try the guide

YOUR DATA

Keeping it simple.

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